Privacy
Policy

Last updated: August 2026

Darlington Estate Jewellery respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how information may be collected, used, stored and disclosed when you visit our website, contact us or purchase jewellery from us.

1. About This Policy

This policy applies to personal information collected through our website, online enquiries, purchases, email, telephone, social media and other interactions with Darlington Estate Jewellery. We aim to handle personal information responsibly and transparently and in accordance with applicable Australian privacy laws.

2. Information We May Collect

Depending on how you interact with us, we may collect:

name
billing and delivery address
email address
telephone number
payment-related information
order and purchase history
delivery and tracking information
information provided during enquiries
information relating to returns and refunds
social media communications
technical information relating to website visits.

We generally do not need to collect sensitive personal information from customers.

3. How We Collect Information

We may collect information when you:

place an order
make an enquiry
contact us
make a payment
request a return or refund
communicate through social media
visit or use our website.

We may also receive limited information from service providers involved in processing orders, payments or deliveries.

4. Website & Technical Information

Our website is operated using Wix. Wix and other technologies used on our website may collect technical information such as IP address, browser/device information, pages visited, website interactions and similar information. We may use this information for website functionality, security, analytics and improving the customer experience. Our website uses a cookie consent banner to provide visitors with choices regarding non-essential cookies and similar technologies.

5. How We Use Personal Information

We may use personal information to:

process and fulfil orders
arrange delivery
process payments
respond to enquiries
provide customer service
process returns and refunds
maintain business records
improve our website and services
prevent fraud or misuse
comply with legal obligations
support our advertising and promotional activities.

6. Payment Providers

Payments made through our website may be processed by third-party providers including:

Stripe
Afterpay

We may also accept payment by bank transfer or cash where agreed. Payment providers may collect and process personal and payment information under their own privacy policies and terms. We generally do not store complete credit or debit card details ourselves.

7. Delivery Providers

Where necessary to fulfil an order, relevant customer information may be provided to Australia Post or another delivery provider. This may include information such as name, delivery address, telephone number and email address where required for delivery.

8. Facebook & Instagram

We use Facebook and Instagram to promote Darlington Estate Jewellery. Depending on how our website and advertising services are configured, these platforms or associated technologies may receive limited information through advertising, analytics or tracking technologies. We do not sell customers’ personal information.

9. Third-Party Providers

We may disclose relevant personal information to trusted service providers where reasonably necessary to operate our business.

These may include:

Wix
Stripe
Afterpay
Australia Post
IT and technology providers
website analytics providers
advertising or social media platforms
professional advisers
government agencies or regulators where required by law.

We aim to provide third parties only with information reasonably necessary for their relevant function.

10. Overseas Disclosure

Some technology, website, payment, analytics, advertising or other service providers may store or process information outside Australia. Because third-party providers and their infrastructure may change, we cannot guarantee that personal information will always be stored exclusively in Australia. Where applicable privacy laws require particular steps regarding overseas disclosure, we will comply with those requirements.

11. Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No method of storing or transmitting information over the internet can be guaranteed to be completely secure. Where applicable Australian privacy laws require notification of a data breach, we will take the required steps.

12. Retention

We retain personal information for as long as reasonably necessary for purposes including:

completing transactions
maintaining financial and business records
responding to enquiries
complying with legal obligations
resolving disputes
preventing fraud or misuse.

When information is no longer reasonably required, we will take reasonable steps to securely destroy or de-identify it where appropriate.

13. Accessing Personal Information

You may contact us to request access to personal information we hold about you. We may need to verify your identity before providing access. Where applicable privacy laws provide a right of access, we will deal with the request in accordance with those requirements.

14. Correcting Personal Information

We aim to keep personal information accurate and up to date. If you believe information we hold about you is inaccurate, incomplete or out of date, please contact us. Where applicable privacy laws require correction, we will take reasonable steps to correct the information.

15. Privacy Complaints

If you believe we have mishandled your personal information, please contact us first so that we can investigate and attempt to resolve the concern. Please provide enough information for us to understand the issue. If applicable Australian privacy laws apply to your complaint and you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC). Information about the OAIC is available at:

https://www.oaic.gov.au/

16. Cookies

Our website may use cookies and similar technologies for:

website functionality
security
analytics
understanding website traffic
improving website performance
advertising or promotional measurement where applicable.

Our Wix cookie consent banner allows visitors to make choices regarding applicable non-essential cookies.

Visitors may also be able to control cookies through their browser or device settings.

17. Third-Party Websites

Our website may contain links to third-party websites, including social media, payment or other services.

We are not responsible for the privacy practices or content of third-party websites. Customers should review the privacy policy of any third-party website before providing personal information.

18. Children

Our website and services are intended primarily for adults. We do not knowingly seek to collect personal information from children unless reasonably necessary for a legitimate business purpose and permitted by law.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, service providers or applicable privacy requirements. The latest version will be published on our website.

20. Contact Us

For questions about this Privacy Policy, requests concerning personal information or privacy complaints, please contact:

Darlington Estate Jewellery
Gold Coast, Queensland, Australia

Email: info@darlington-jewellery.com
Phone: 0439 627 770

We are committed to treating your personal information responsibly and respectfully.