Shipping
SHIPPING & DELIVERY POLICY
Last updated: August 2026
At Darlington Estate Jewellery, we take particular care when packaging and sending jewellery.
Australian Shipping. We offer free postage within Australia on purchases made through our website unless otherwise stated. Jewellery is generally sent using an appropriate Australia Post service. Due to the value of our jewellery, we use tracking and, where applicable, Signature on Delivery and additional cover.
Shipping Cover
For eligible Australia Post services, additional Extra Cover can currently be purchased for eligible valuable items up to the applicable maximum, which is generally $5,000. Where an item is valued above the available Australia Post Extra Cover limit, we will use an appropriate alternative delivery or insurance arrangement where available. We therefore do not represent that every parcel is covered by Australia Post for its entire sale value where that value exceeds the applicable Australia Post coverage limit. All cover is subject to the applicable Australia Post service terms, limits and exclusions.
Processing
We aim to dispatch orders within 1 business day after payment has been successfully received.
Orders placed on weekends or public holidays will generally be processed on the next business day.
During unusually busy periods, promotions or circumstances outside our reasonable control, dispatch may take longer.
Delivery Times
Delivery times vary according to destination and service.
As a general guide, Australian deliveries may take approximately:
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Queensland: 1–3 business days
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major metropolitan areas interstate: 2–5 business days
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regional and remote areas: additional time may be required.
These are estimates only and are not guaranteed delivery dates.
Tracking
Tracking information will generally be provided once an order has been dispatched. Customers should monitor tracking information and ensure someone is available to receive a delivery where a signature is required.
Signature on Delivery
Due to the value of our jewellery, orders may require a signature upon delivery. If nobody is available, Australia Post may redirect the parcel to a collection location or leave a collection notification in accordance with its applicable procedures.
Incorrect Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
If an order is returned because an incorrect or incomplete address was supplied, we will contact the customer to arrange redelivery. Additional postage costs may apply where the return and redelivery resulted from incorrect information supplied by the customer. This does not affect any rights under the Australian Consumer Law.
Lost or Delayed Parcels
If your parcel appears to be delayed or has not arrived within a reasonable timeframe, please contact us.
We will assist with enquiries and, where appropriate, lodge an investigation or claim with Australia Post.
Where Darlington Estate Jewellery remains responsible for the goods under applicable law, we will provide the appropriate remedy.
Damaged Parcels
If your parcel appears damaged upon delivery, please photograph the packaging and jewellery before discarding any packaging. Contact us as soon as reasonably practicable and provide photographs where possible. Please retain the packaging and item while any claim or assessment is undertaken.
International Orders
International shipping may be available for selected destinations. International customers may be responsible for customs duties, import taxes, GST, clearance charges or other fees imposed by the destination country unless otherwise stated. Customers should check their country’s import requirements before purchasing.
PO Boxes
Delivery to PO Boxes may be available depending on the delivery service. For high-value jewellery, we may require a physical address where a signature can be obtained.
Consumer Guarantees
Nothing in this Shipping & Delivery Policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.
Contact
Darlington Estate Jewellery
Gold Coast, Queensland, Australia
Email: info@darlington-jewellery.com
Phone: 0439 627 770
We will endeavour to assist customers with genuine delivery issues as promptly as reasonably possible.